Subscription Notify Test

This is super new

We're excited to announce that our brand new agent search interface will begin rolling out to agents beginning on May 5th. This will be done as part of a rolling release with a target to end on May 20th.

What's changing with search?
Does this impact search for our customers? Does this impact the search API?
Can I have early access to these features?
I have questions!

What's changing with search?

We've moved the entire search box into the upper-right-hand corner of the Zendesk agent interface. You can continue to use a keyboard shortcut to access it (control + alt + f), or simply click the new magnifying glass icon.

Your agents will be alerted to this change the first time they log in following the change.

Searches are now in tabs - and you can have multiple

All search results will now be presented as a tab in Zendesk.

This allows you to quickly switch back and forth between search results, tickets, users, or orgs, or even have multiple search tabs open simultaneously.

Results are now shown in a view-like layout

We now format results in something that looks a bit more like a view for easy scanning and pagination. Ticket results can also now take advantage of bulk editing.

Some filters are now built into the UI

If you never learned our search syntax, fear not. We've started adding more friendly filters into the UI. We're only supporting a subset for now, but plan to add more in the future.

However, if you're used to using the existing filter:value query system, you can continue to search that way as well.

Ticket results include a hover state

Hover over a ticket result to see more information about it. We'll include some highlighted comment snippets and fields that match your search query as well.

Does this impact search for our customers?

No, the changes to search are limited to the agent experience. This will not change searching within help center, web portal, or any other customer-facing search.

Does this impact the search API?

No, the UI changes should not impact the API. As a separate project, we migrated our backed search service to a new technology. That has already been rolled out to all customers.

What is a "rolling release"?

A rolling release means that, instead of turning on a feature for every Zendesk account, the feature will be turned on for a percentage of customers at a time. The speed of that rollout is controlled manually by us.

Can I have early access to these features

Fill this in and we'll get you going
. We'll be processing applications as quickly as we can as we approach the rollout. If you want to get in ahead of that rollout, sign up now!

I have questions!

We like questions! Please post in this announcement if you do have any questions at all. If you have specific concerns or would not like to post publicly, please email [e-mail] and you will get through to me directly (but may experience a delay in response).